Store Policies FAQ - Wegmans (2024)

We take Internet coupons with only two restrictions.

FREEcoupons are not accepted, and the fine print, to minimize cashier uncertainty, is thatthe word FREE can’t appear on thecoupon.This includesBuy One, Get One Free offers.The other restriction is that the electroniccoupon value (or the double value) may not exceed the value of the item being purchased;the same as for other coupons.

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If we temporarily run out of an advertised special, we will try to substitute it with a similar item. If we cannot do this, the Customer Service Desk, Front End or department manager will gladly provide you with a raincheck good for 30 days. A raincheck is a one-time purchase certificate and must be handed to the cashier upon beginning the order. Limits may be placed on these items. Rainchecks may not be used in conjunction with future Shoppers Club sales.

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Our goal is to do such a good job providing the finest quality products that you never have to bring anything back. However, the reality is that every now and then, a return is necessary. When that happens, we will gladly replace any unsatisfactory product.

If a refund rather than a replacement is requested, please provide the register receipt and your Shoppers Club account. Refunds must be given in the same form as payment was made. (Debit card payments will be refunded as cash and credit card payments must be refunded back onto the credit card.)

• Without a receipt, store credit may be given in the form of a Wegmans Gift Card at the lowest sale price. Refund totals over $25.00 require your Shoppers Club account and your valid (not expired) driver’s license or equivalent.
• Store Management reserves the right to deny any refund based on their discretion.

Exceptions for New York:

• Refunds on alcoholic beverages will be given only in cases where product or packaging remains unopened.
• Refunds for opened alcoholic beverages will only be given if there is a quality issue and a product complaint form is completed.

Exceptions for Pennsylvania:

• Refunds on alcoholic beverages will only be given in cases where there is a quality issue with the product or packaging.
• Refunds on alcoholic beverages will only be given when accompanied by a receipt from a PA Wegmans store.
• Exchnages/refunds on alcohol purchases can only be made during legal selling hours at our designated registers within our licensed area.

Please note:With or without a receipt, refunds or exchanges cannot be given on gift cards, phone cards, prepaid cards, EZ passes, tickets, expired products or unopened perishable products.

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We pledge that we will not charge a customer a price for any item which exceeds the shelf price, sale price or advertised price.

We have confidence in the accuracy of our scanner pricing system. If, in spite of our efforts, we make a mistake and you’re overcharged, you are entitled to the following:

1. A refund of the difference so you’re charged the lower amount.
2. ONE DOLLAR ($1.00) as a “Thank You” for calling this to our attention.

Exceptions for Massachusetts and New Jersey:

1. If you are overcharged on an item, you are entitled to that (1) item free (up to $10). Additional items thereafter will be charged at the lower, indicated price.
2. If the item is over $10, you will be charged the indicated price and receive $10 off the order. Additional items thereafter will be charged at the lower, indicated price.

Exceptions for the Greater Buffalo Area(except Military Road):

If your order is complete and you have been overcharged, you are entitled to a refund in accordance with Erie and Chautauqua County law.

1. Present your register receipt to our Service Desk and complete a Super Refund request form.
2. Once the overcharge has been verified, you will receive the difference in price, plus an amount equal to 10 times the difference.
3. The Super Refund may not be less than one dollar, nor more than ten dollars.
4. If more than one identical item is purchased, you will receive a Super Refund on one item, plus the difference in price on the additional items.

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We gladly accept both Manufacturer’s and Wegmans store coupons.

We double manufacturers’ coupons* with a face value of $.99 or less with the following exceptions and limitations:

• Coupons with a face value of $1.00 or greater will be redeemed at face value.
• One manufacturers’ coupon per item for a SPECIFIC BRAND product.
• Only FOUR (4) manufacturers’ coupons will be accepted on FOUR (4) of the same brand product per day.*
• The double or face value of a coupon may NOT exceed the retail price.
• One manufacturers’ coupon and Shoppers Club discount or store coupon may be redeemed on the same item. The combination of a manufacturers’ coupon and a Shoppers Club discount/store coupon may not exceed the retail price.
• One manufacturers’ coupon may be redeemed for each Family Pack product.
• We cannot give you a raincheck for manufacturers’ coupons.
• We do not accept manufacturers’ coupons for free products downloaded from the Internet (where the word FREE appears on the coupon).
• By law, we cannot accept manufacturers’ coupons for alcohol.
• We reserve the right to limit quantities.
• We reserve the right to refuse any coupon that may appear fraudulent/photocopied.
• We will only accept coupons that are in date, and product or purchase requirements have been met (must match exactly; size, variety, flavor, etc.).
• We uphold any purchase stipulations set forth by manufacturer.
• We will not accept a manufacturers’ coupon for the product that is received FREE as part of a Buy One, Get One offer.
• We do not double manufacturers’ coupons that state “do not double”.
• We do not accept Internet coupons over $4.99.
• We are unable to accept digital forms of coupons (other than our own Shoppers Club Digital Coupons). This includes Wegmans coupons that are uploaded to smartphone applications.
• We are only able to accept Wegmans Shoppers Club digital coupons. We are unable to accept electronic coupons from any apps other than the Wegmans App. All other coupons must be presented in paper form.

*Exceptions

For the Greater Syracuse Area of New York:

• Only FOUR (4) manufacturers’ coupons for free products can be redeemed per day (excluding Internet coupons).

For Williamsport, Allentown, Nazareth and Bethlehem in Pennsylvania:

• Manufacturer’s Coupons with a face value at less than $1.00 we double to a maximum value of $1.00.

For the Midlothian, Short Pump & Charlottesville Stores:

• We do not double manufacturer coupons

Face Value Redemption For:

• Coupons not for a specific brand name item.
• Free item coupons (excluding Internet coupons).

Additional Shoppers Club Notes:

Discounts on certain items (marked by MFR) are supported by the manufacturer; we are required by law to charge sales tax on the manufacturer-sponsored portion of such offers. Forgotten coupons and Shoppers Club discounts must be redeemed within two weeks of the original purchase date with original receipt.

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Home & Entertaining 30-Day Price Adjustment

If we putHome & Entertaining items on sale within 30 days of your purchase, you may request a refund or credit of the difference between the price you paid and the sale price, as long as you present your original register receipt. This policy does not apply to seasonal merchandise or merchandise that is on clearance or discontinued.

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Yes. All of our food stores accept EBT cards according to the terms of the state that the store is located in.

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Mastercard, Visa, Discover and American Express credit cards, along with debit cards, may be used for purchases at any register. Regrettably, we are unable to take credit or debit card numbers over the phone, except for catering orders placed through our Catering Department. Shoppers Club discounts will be given with credit and debit card transactions if a Wegmans Shoppers Club account is used.

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You may write personal checks for your purchases.* Wegmans utilizes a third party for personal check authorization. Acceptance of your personal check and clearing of your personal check is done through this third-party service provider.

We will not be able to honor your personal check if the third-party service provider does not authorize your check.

Any questions regarding the acceptance of your check can be directed to Certegy Check Services at 1-800-237-4851.

Checks Not Accepted

• Third-party checks
• Bluebird checks by American Express
• Altered, post-dated or stale-dated checks
• Checks drawn on any foreign bank
• Counter checks
• Starter checks (not imprinted with name)
• Home-printed checks
• Payroll/government or any other non-personal check
• Money orders
• Electronic checks (e-checks)
• Rebate checks
• Traveler’s checks

*Please note: Our Astor Place and Brooklyn stores do not accept checks.

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